This Policy explains when and why I collect personal information about people who visit my website, how I use it, the conditions under which I may disclose it to others and how I keep it secure. I may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using my website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and my privacy practices should be sent by email to clairefleckphotography.com.

HOW DO I COLLECT INFORMATION FROM YOU?
I obtain information about you when you use my website, for example, when you complete the contact form, information form or questionnaire, purchase a product through my galleries or engage with other forms within my site.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
The personal information I collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a payment online or purchase a product from me, your card information is not held by me, it is collected by my third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

Your information is used to:
- Contact you in response to or regarding queries raised in a contact form;
- Send you information directly related to your event, order or query;
- Carry out my obligations arising from any contracts entered into by you and me;
- Seek your views or comments on the services I provide;
 - Send a link to any finished work for you to access; - Notify you of changes to my services;
- Send you communications which you have requested and that may be of interest to you;
- These may include information about promotions on products relevant to the services you are interested in or have previously payed for.

I review my retention periods for personal information on a regular basis. I am legally required to hold some types of information to fulfil my statutory obligations. I will hold your personal information on my systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with me.

WHO HAS ACCESS TO YOURT INFORMATION?
I will never sell or rent your information to third parties. I will not share your information with third parties for marketing purposes.
Third-Party Service Providers working on my behalf: I may pass your information to my third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on my behalf (for example a second photographer or other supplier linked to your event).

However, when I use third-party service providers, I disclose only the personal information that is necessary to deliver the service and I ensure that they keep your information secure and will not to use it for their own direct marketing purposes. Please be reassured that I will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested me to do so, or I am required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using my secure store pages, your payments are processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact me.

YOUR CHOICES
You have a choice about whether or not you wish to receive information from me. If you do not want to receive direct marketing communications from me about my products and services (this is very rare and not on a regular basis), then you can select your choices by ticking the relevant boxes situated on the booking questionnaire that you’ll receive prior to your event.

I will not contact you for marketing purposes by email unless you have given your prior consent. I will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

You can change your opt out options at any point by simply emailing. Email: clairefleckphotography@gmail.com

HOW CAN I ACCESS AND UPDATE MY INFORMATION?
The accuracy of your information is important to me. You have the right to request a copy of the information I hold about you so that you can ensure its accuracy. You can do this by emailing me at clairefleckphotography@gmail.com

RIGHT TO ENSURE
You have the right to request the erasure of the information I hold about you. You can do this by the following methods:
- Email: clairefleckphotography@gmail.com
- Security precautions in place to protect the loss, misuse or alteration of your information
- When you give me personal information, I take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear alongside the web address of web browsers such as Microsoft Internet Explorer.
- Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while I strive to protect your personal information, I cannot guarantee the security of any information you transmit to me, and you do so at your own risk. Once I receive your information, I make my best effort to ensure it's security on my systems. Where I have given (or where you have chosen) a password which enables you to access certain parts of my websites, you are responsible for keeping this password confidential. I ask you only share this password with people you know and trust.

LINKS AND WEBSITES
My website may contain links to other websites run by other organisations. This privacy policy applies only to my website‚ so I encourage you to read the privacy statements on the other websites you visit. I cannot be responsible for the privacy policies and practices of other sites even if you access them using links from my website.

In addition, if you linked to our website from a third-party site, I cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

16 OR UNDER
Its important to me to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide me with personal information.

TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE
As part of the services offered to you through this website, the information which you provide to me may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of my servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If I transfer your information outside of the EU in this way, I will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use my services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

REVIEW OF THIS POLICY
I keep this Policy under regular review. This Policy was last updated in Oct 2024.